HOLLOW VALLEY · PLAYER SUPPORT
Support from the Valley.
Need help with a dinosaur, your Valley Wallet, membership or a technical issue? Create a private website ticket and follow its status. Staff responses stay between you and the authorised team.
Sign in with Steam
Private support tickets require a Steam-linked Hollow Valley account. Public rules, Help Centre and Discord remain available to guests.
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The support portal is preparing its private ticket queue. Contact staff through Discord in the meantime. Existing tickets remain visible below.
Open a private support ticket
Describe what happened, approximately when and any evidence links. Submitting a ticket does not trigger DinoStorage, Valley Coin payments or automatic dinosaur restoration.
My support tickets
Your tickets are private. Staff-only notes and actions are never shown to players.
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Ticket conversation
Player reports
Formal player reports and their evidence review are a separate Hollow Valley development feature. Until that system is approved and activated, contact an admin on Discord about urgent conduct or safety concerns.